DISNEY WORLD’S DISABILITY ACCESS SERVICE

Name of the Organisation
Disney Parks
Target group addressed
People with disabilities
How can the GP be replicated?
The virtual queue concept, created for people who cannot wait in one place for a long time, can be applied to a wide range of experiences beyond theme parks. This system is particularly useful in tourist-rich cities with often long queues at attractions. By introducing virtual queues, visitors can reserve their spot and explore other areas while waiting, improving their overall experience.
How does it contribute to SMART II?

It demonstrates that even the smallest adjustments can make a significant difference, as some individuals may opt out of participating in certain activities due to challenges like long queues. These issues can be addressed effectively with the right approach to inclusion.

How can it be transferred?

Other organisations or companies can set up a virtual queue for those who have difficulty staying in the same place for an extended period of time.

Short description

Disney has implemented virtual queuing systems and mobile apps that allow guests with disabilities, families or people with different needs to plan their day and avoid long waits in lines. They also provide assistive devices such as audio descriptions, real-time subtitles, and assistive listening devices.

Long description

The Disney Parks work on making the experience for all magical. They are committed to providing a welcoming, inclusive environment and accessible experiences for all guests. 

They provide assistance for guests and families with disabilities to navigate more easily and enjoy the parks. The practice is intended to help guests who have difficulties with waiting in lines. The idea is to accommodate only those guests who, due to a developmental disability, are unable to wait in a conventional queue for an extended period of time. With  the app, instead of physically waiting, one receives a return time equal to the current standby wait time. 

The team determines each reservation on a case-by-case basis during a video registration call with the cast members. It is intended for guests with non-apparent disabilities that could impact their park experience such as autism or similar. DAS covers both the impacted guests and those in their group. DAS is designed to support guests who have needs beyond using a wheelchair or limited mobility. If one is worried about getting through the line queue or accessing a ride with a scooter, one can simply head to the chosen attraction.

Country
France
Source
https://www.undercovertourist.com/blog/disability-access-das-card/
Link to more information (organisation website) if applicable