Name of the Organisation | City of Zagreb |
Target group addressed | Citizens and tourists with disabilities who want to be informed about the accessibility of buildings and public areas. |
How can the GP be replicated? | Other destinations in Europe can create a similar or the same application and ensure all people can navigate their cities and enjoy their services. |
How does it contribute to SMART II? | The website and application provides a practical, technology-driven solution that enhances urban accessibility and inclusivity for all people. By offering real-time information on accessible routes and facilities, the app promotes independent mobility. |
How can it be transferred? | It could be replicated by partnering with organisations in other locations, this will ensure the app is tailored to specific urban contexts, ensuring it effectively meets local accessibility needs. |
Short description | The web and mobile app Pristupačni Zagreb (“Accessible Zagreb”) provides information on the accessibility of different facilities in the public, private and civil sector in eight categories – culture, education, sports, hospitality, administration, services, social welfare and healthcare. Additional categories will be added. The database contains around 2,500 facilities categorised as accessible, inaccessible or partially accessible, as well as a photo gallery showing the current situation in terms of accessibility. An accessibility map is being developed on Google Maps, which will display an accessible walking route for persons with disabilities within the covered area. |
Long description | The Accessible Zagreb app is a mobile application designed to assist individuals with disabilities in navigating the city of Zagreb. It provides real-time information on accessible routes, facilities, and public transportation options, helping to improve mobility and independence for users. The app’s features include mapping accessible paths, locating accessible amenities, and offering user-friendly interfaces tailored to various accessibility needs. Accessible Zagreb uses third-party maps and a built-in algorithm for accessible navigation. In the application there is an option to choose if the user has an assistant or not to display routes in the navigation that are partially accessible for escorted navigation. The user can choose from eight categories according to what they are looking for, these categories are: culture, education, sport, catering, administration, services, social institutions and public health. Within each category there are several sub-categories to make the navigation on the app easier and a search is also possible through the search engine on the homepage of the service. Each facility is presented as accessible or not. Once the user has chosen which establishment they want to visit, all they have to do is click “map” and a Google Maps interface opens up to guide them. This app enables people to be sure that the facility they are heading towards will be able to receive and host them in an appropriate way. In the application, accessibility is divided into tree levels, access to the building, entrance to the building and interior of the building. Each object contains a photo gallery showing the status of accessibility. This app is based on the data of the research “accessibility of Zagreb for users of motorised wheelchairs” which the faculty of science gave to the city of Zagreb as well as on the basis of mapping carried out by the city. Navigation is currently available in several areas of the city and recognises obstacles like stairs, high curbs, uneven ground surface, insufficient pavement width, excessive slope of the pavement, etc. |
Country | Croatia |
Source | Leading Examples of Smart Tourism Practices in Europe from the 2023 European Capital of Smart Tourism Competition and dedicated website. |
Link to more information (organisation website) if applicable | https://pristupacni.zagreb.hr/ |
“Funded by the European Union. Views and opinions expressed are however those of the author(s) only and do not necessarily reflect those of the European Union or the European Education and Culture Executive Agency (EACEA). Neither the European Union nor EACEA can be held responsible for them.”
Project number: 2023-2-ES01-KA210-VET-000184968